Soft2Bet’s modular platform: compliance, agility and long‑term growth

Soft2Bet’s modular platform is strategically engineered for the modern gambling industry, where regulatory expectations demand demonstrable, system-level control. This design facilitates long-term operator growth by ensuring meticulous record-keeping and proof of compliance. Key features include real-time enforcement and jurisdiction-specific configuration of know your customer (KYC) and anti-money laundering (AML) measures, with all modifications being fully versioned and traceable.

Soft2Bet platform design for regulatory control

Soft2Bet’s platform adopts a modular structure, separating functions into distinct domains: accounts, payments, content, risk management and responsible gambling (RG). The operation of each domain is governed by clear, established interfaces and written policy sets.

Age verification, affordability thresholds, bonus rules, session limits, marketing consents and data-retention periods can all be tuned per licence and jurisdiction. Dedicated modules house the control logic, allowing market additions or amendments without disrupting live operations.

Real-time oversight and intervention

The platform’s event stream captures gameplay, payment, device and behavioural data and updates a live risk score for each account. When thresholds are met, the system applies step-up measures such as further identification, source-of-funds or source-of-wealth checks, cooling-off periods or hard blocks.

Where a manual review is needed, a case is automatically opened with immutable evidence, service-level timers and a complete activity log that can be provided to internal audit or supervisors, thereby reserving human intervention for genuinely high-risk behaviour.

Our KYC orchestrator customises compliance for each market, defining provider sequences, required documents, verification levels and escalation procedures. Market-specific profiles also establish the frequency of sanctions/PEP screening, depth of adverse media checks, SAR triggers, velocity rules and transaction limits.

When guidance changes, for example, on enhanced due diligence or affordability, we adjust the profile, test it against historical traffic and then promote it into production in a controlled manner.

Change control aligned with licensing obligations

Regulators expect material changes to be controlled and traceable. In our platform, configuration is separated from code deployment, policy changes require two-person approval, and environments are segregated for development, testing and production. Feature flags support staged rollouts and rapid rollback. Every change carries a rationale and an audit record, which reduces operational risk during new licence launches and time-sensitive regulatory updates.

The platform uses the same real-time data for both regulatory reporting and live operational controls. This ensures that daily, monthly and special reports accurately reflect the system’s actual enforcement. For compliance, risk events are logged securely. This creates a clear, auditable trail from player actions to system responses to final reports, meeting the strict evidential standards required by supervisors.

What this means for operators

A compliance-centred platform simplifies both expansion and ongoing supervision. Local regulatory requirements can be mapped to predefined control sets, tested against scenarios and evidenced through clear audit trails. Predictable release cycles benefit operational teams, while compliance teams utilise a consolidated risk view. This unified approach ensures players receive consistent and visible protections.

Soft2Bet operates a technology ecosystem built to keep igaming operations secure, compliant and scalable, enabling risk management and compliance workflows to be customised to local regulations. Operators can easily gauge the effectiveness of this strategy by three key metrics: the speed of new licence launches, the precision of control enforcement and the ease with which evidence can be supplied upon request. The same principles underpin our approach to responsible gambling, which we have set out in more detail in our article Strategy and vision: how Soft2Bet defines responsible gambling.

Independent recognition of the approach

Independent award programmes have repeatedly recognised Soft2Bet’s work in governance and control. Product and brand performance show the same pattern. At the EGR Operator Awards 2025, Soft2Bet and its brands received 12 nominations, including categories for MEGA and several B2C brands in Europe and North America, while Betinia won best Innovation in casino at the EGR Marketing and Innovation Awards 2025. On the supplier side, Soft2Bet has won other industry awards for its platform provision, product launch, acquisition and retention and innovation.

The recognition further extends beyond the confines of the gambling press, with Soft2Bet also winning awards its customer support and responsible gaming and sustainability, all reflecting the group’s broader role in supporting responsible, long-term growth in the sector.

Closing view

For gambling operators, regulatory success hinges on system performance. Meaning controls must be accurately set, uniformly applied and clearly documented. Soft2Bet’s architecture is designed to meet this scrutiny through its modular design, real-time risk surveillance and localised KYC and AML protocols. This approach ensures operators can secure their licences, protect their players and sustain long-term growth with a strong, justifiable compliance position.

David Yatom Hay, Soft2Bet’s general counsel, is responsible for leading legal and compliance efforts across the company’s multi-jurisdictional operations.

With 12 years of experience in commercial law, his expertise lies in licensing strategy, risk governance and responsible gaming. He collaborates closely with product and engineering teams ensuring compliance with simultaneously meeting local compliance standards and enabling scalable expansion.